If You Have a Complaint

 

Sometimes, medical treatment may not be acceptable. You have a right to express your concern and to have this heard and acted on. Anyone can make a complaint about a health service.

 

In some circumstances, your relative, carer or friend may raise concerns or make a complaint on your behalf. A consumer group or advocate can also complain on your behalf.

 

Problems are usually best solved when and where they happen and we encourage all patients and their families to raise any complaints with the Nurse Unit Manger whilst in hospital; if you are unable to do this or if you are still unsatisfied with the outcome, complaints can be raised in writing with the Director of Clinical Services or the Chief Executive Officer, who will try to satisfy any questions or correct any errors on the Hospital’s part.

 

Please address your letter to Executive Office, 280 North Street Toowoomba Qld 4350

 

What will not happen when I make a formal complaint?

If you make a complaint it is important to understand that:

  • the details of your complaint are not included on your medical record
  • it will not affect your care or treatment in the hospital
  • the issues are not discussed with anybody except the relevant staff
  • you will not be punished in any way or made to feel unwelcome in the hospital

 

What can I do if I am still not happy?

The Office of the Health Ombudsman is an independent agency available to everyone who has a complaint about a health service provider in Queensland.

If you are not happy with the result, you can contact the Office of the Health Ombudsman.

 

Privacy Breach             

If you feel the hospital has breached your privacy in any way, address your concerns to the Office of the Information Commissioner Queensland on:

Telephone: (07) 3405 1111

PO Box 10143
Adelaide Street Brisbane
Queensland 4000
Website: www.oic.qld.gov.au